Tickets are non-refundable. In case of forced closure or should a service be unavailable (guided tours, educational tours, events), we will issue a voucher for the same amount as the price of the ticket, to be used for entrance or for the service on another day.

Guided tours and workshops 
Before buying a ticket for the activity you wish to carry out, please consult all the details (age group, type, maximum number of participants, accessibility) on the organiser's website. 
For further information, call +39 051 2099602 as follows: 
Tuesday, Wednesday, Friday, 10:30 am - 12:30 pm 
Thursday, 1:30 pm - 3:30 pm